Handoff Monitor
Track handoff stalls and identify bottlenecks across all programs
Active Stalls
48
Across all programs
Avg Stall Duration
5 days
Time beyond SLA
Top Responsible
44%
21 stalls from sp
Worst Transition
PA → Approved
58% SLA compliance
Stalls by Responsible Party
Who is responsible for current handoff delays
Specialty Pharmacy
21 stalls44%
Avg duration: 4 days
Payer
14 stalls29%
Avg duration: 9 days
Hub Services
6 stalls13%
Avg duration: 3 days
Patient
6 stalls13%
Avg duration: 4 days
Manufacturer
1 stalls2%
Avg duration: 5 days
Stall Trend
Number of stalled cases over the last 90 days
Nov 2025Feb 2026
Transition Performance
Average time and SLA compliance for each status transition
| Transition | Expected | Actual Avg | SLA Compliance | Volume |
|---|---|---|---|---|
Referral ReceivedReferral Validated | 8h | 5h | 94% | 156 |
Referral ValidatedBI Initiated | 8h | 7h | 91% | 148 |
BI InitiatedBI Complete | 2d | 2d | 82% | 140 |
BI CompletePA Submitted | 1d | 1d | 71% | 132 |
PA SubmittedPA Approved | 3d | 4d | 58% | 118 |
PA ApprovedPatient Enrollment Started | 12h | 16h | 76% | 102 |
Patient Enrollment StartedPatient Enrolled | 2d | 2d | 72% | 94 |
Patient EnrolledRx Processing | 1d | 20h | 88% | 86 |
Rx ProcessingShipped | 1d | 22h | 90% | 80 |
ShippedDelivered | 2d | 2d | 92% | 74 |
Stalled Cases
Currently stalled handoffs sorted by severity
Showing 25 of 48 stalls